MCQs
Total Questions : 265
| Page 25 of 27 pages
Answer: Option A. -> FTT
1. The press release is written in third person.
2. List your jobs in a resume in reverse chronological order.
3. The heading of the press release should be in one sentence.
1. The press release is written in third person.
2. List your jobs in a resume in reverse chronological order.
3. The heading of the press release should be in one sentence.
Answer: Option B. -> Distractions, content, emotional
1. While listening we should not let our mind wander, so we should avoid distractions.
2. We should focus on content not on the delivery style of the speaker.
3. In order to remain objective & open – minded we should avoid emotional involvement.
1. While listening we should not let our mind wander, so we should avoid distractions.
2. We should focus on content not on the delivery style of the speaker.
3. In order to remain objective & open – minded we should avoid emotional involvement.
Answer: Option B. -> Patient, active, thank
1. A Patient & active Listening is the best answer to satisfy even the most short tempered customer.
2. We should always thank the customer for calling & complaining.
1. A Patient & active Listening is the best answer to satisfy even the most short tempered customer.
2. We should always thank the customer for calling & complaining.
Question 244. Which of the following statement is True(T) or False(F) are given below.
1. Semantic markers like it is worth noting is used to indicate the relative importance of different items.
2. For illustrations and examples semantic markers like primarily secondly are used
3. To express a time relationship we use- so, thus, hence.
1. Semantic markers like it is worth noting is used to indicate the relative importance of different items.
2. For illustrations and examples semantic markers like primarily secondly are used
3. To express a time relationship we use- so, thus, hence.
Answer: Option D. -> TFF
1. Semantic markers like it is worth noting is used to indicate the relative importance of different items.
2. For illustrations and examples semantic markers like secondly are used
3. To express a time relationship we use- relation, connection, tie, association, consanguinity, affinity, likeness, link, kinship, blood tie, bond, dependence, etc.
1. Semantic markers like it is worth noting is used to indicate the relative importance of different items.
2. For illustrations and examples semantic markers like secondly are used
3. To express a time relationship we use- relation, connection, tie, association, consanguinity, affinity, likeness, link, kinship, blood tie, bond, dependence, etc.
Answer: Option B. -> FFT
1. We should maintain eye contact
2. We should not be emotionally involved
3. Avoid distractions
1. We should maintain eye contact
2. We should not be emotionally involved
3. Avoid distractions
Answer: Option A. -> TFT
1. Concentration requires willingness and practice.
2. While listening to a speaker you cannot involve yourself in multi tasks.
3. Practicing active listening helps to develop concentration.
1. Concentration requires willingness and practice.
2. While listening to a speaker you cannot involve yourself in multi tasks.
3. Practicing active listening helps to develop concentration.
Question 247. When you dial a number and some one picks up the phone at the other end. Which of the following statement is True(T) or False(F) are given below.
1. Ask the person who picks up the phone that who is at the other end of the telephone.
2. Do not give your identity
3. Speak directly to the person without knowing who he is
1. Ask the person who picks up the phone that who is at the other end of the telephone.
2. Do not give your identity
3. Speak directly to the person without knowing who he is
Answer: Option A. -> TFF
1. Ask the person who picks up the phone that who is at the other end of the telephone.
2. Do give your identity
3. Do not speak directly if the person is not known
1. Ask the person who picks up the phone that who is at the other end of the telephone.
2. Do give your identity
3. Do not speak directly if the person is not known
Answer: Option A. -> TFT
1. By using a dissolve unit and two slide projectors it is possible to create a transition fade in and out effect.
2. Slide are more effective in dark room.
3. Audiences consider slides as more professional.
1. By using a dissolve unit and two slide projectors it is possible to create a transition fade in and out effect.
2. Slide are more effective in dark room.
3. Audiences consider slides as more professional.
Answer: Option B. -> TFT
1. Helps speaker have eye contact with the audience.
2. Do not provides different access to the presenter.
3. Helps to focus audience attention.
1. Helps speaker have eye contact with the audience.
2. Do not provides different access to the presenter.
3. Helps to focus audience attention.
Answer: Option B. -> FTT
1. The best policy is not to ask for identify of the person or the other end first before announcing your identity.
2. Never leave a caller or hold.
3. Use simple language, avoid slang technical ferns.
1. The best policy is not to ask for identify of the person or the other end first before announcing your identity.
2. Never leave a caller or hold.
3. Use simple language, avoid slang technical ferns.
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