Answer: Option A. -> BLAST
The technique of BLAST should be mastered to handle displeased customers. “BLAST” technique is a complaint-resolution method that is useful in patient care and as a clinical teaching tool. The mnemonic stands for: Believe (what the patient is saying), Listen (actively, to assess and restate the patient’s unmet expectations), Apologize (for the patient’s unmet expectations), Satisfy (the patient), and Thank (the patient for expressing his/her concerns and providing a second chance to satisfy the patient).

Answer: Option C. -> Clause
A group of related words that contain both a subject and predicate and that functions as part of a sentence is Clause. In language, a clause is a part of the sentence that contains a verb. A typical clause consists of a subject and a predicate, the latter typically a verb phrase, a verb with any objects and other modifiers.

Answer: Option D. -> Silently
Most of our day-to-day reading it done Silently. For instance When we read an article or an advertisement we read it silently.

Answer: Option C. -> Recalling
Recalling is nothing but checking whether we have followed the earlier stages promptly and efficiently. Recalling refer to an act of bringing forth the past events into the mind. In other words, it refers to the bring forth the memory or description of something that a person wants to remember.

Answer: Option C. -> Recalling
Recalling is to relate the content to that previous and future learning of the subject.

Answer: Option A. -> Intensive
When we read shorter texts like research papers for specific detailed information we read slowly & with a lot of concentration ,this is called Intensive reading. Intensive reading involves learners reading in detail with specific learning aims and tasks. It can be compared with extensive reading, which involves learners reading texts for enjoyment and to develop general reading skills.

Answer: Option D. -> Compatible
The environment in which the transmitter or receiver are should be Compatible. Communication is the act of conveying intended meanings from one entity or group to another through the use of mutually understood signs and semiotic rules.

Answer: Option B. -> Source
All communication events have a Source. All communication can be initiated, carried out and finally ended only if there are proper resources to discuss or discuss on. Every occasion and every event will have some solid resource so that a communication session can be started.

Answer: Option A. -> Masculine
Personifications of strength and violence are considered as Masculine gender. Masculine gender is a grammatical gender that: marks nouns having human or animal male referents. often marks nouns having referents that do not have distinctions of sex.

Answer: Option D. -> Neuter
A noun that dandies neither a male or a female is Neuter gender. Neuter gender is a grammatical gender that. includes those nouns having referents which do not have distinctions of sex, and. often includes some which do have a natural sex distinction.