Answer: Option A. -> TT
When we read a novel a comic strip a magazine it is extensive reading and When we read an article in order to write a review an it you read it intensively. Both the sentence are true.

Answer: Option C. -> Pen
Another thing that you have to avoid is adding to OHP’s with a Pen during a talk.

Answer: Option B. -> Appreciative
In Appreciative Listening the main intention is to seek certain information which will be appreciated. Appreciative listening is a type of listening behavior where the listener seeks certain information which they will appreciate, for example that which helps meet his/her needs and goals.

Answer: Option A. -> Negative
A positive statement (in a question tag) takes a Negative tag. When we reply to a statement we can put an affirmative or negative tag at the end of our comment. This short tag takes the form of a question.

Answer: Option B. -> Listening
Hearing is only an important component of Listening. The key steps for listening are hearing, attending, and receiving.

Answer: Option A. -> Interrupting
Interrupting is an aggressive behavior and will most likely bring a negative response from the speaker. Interrupting is a problem for many reasons. First, it is an aggressive behavior and will most likely bring a negative response from the speaker being interrupted.

Answer: Option D. -> Sentences
Semantic market are the links between two Sentences. Semantic marketing is a strategy that places paramount importance on the wording of every ad and marketing phrase. The precise selection of words and terms that convey an exact message is the key to the strategy.

Answer: Option B. -> Distractions
Distractions it can be another barrier of communication for people. People that are distracted can intake some information and rest of it will just flay thru there ears. When person is talking and cup of coffee will be spilling then he/her will get distracted and they can even get lost in what hey ware talking about. When your board you start to fidgeting or tapping on the table what could be annoying for people and it will distract them.

Answer: Option C. -> Thank
Always thank the customer for calling. Feeling unappreciated may prompt your customers to take their business elsewhere, in favor of a company that will value their business. Customer appreciation is important for many reasons. First and foremost, it can help make customers happy. Real appreciation stems from a feeling that we truly care for our customers.

Answer: Option C. -> Satisfied
Satisfied Customer not only returns to your organization for a second time but also tells about his satisfaction others. Customer satisfaction is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation.