Services that do not meet customer expectations are called: Options: A . &nbspservice failures B . &nbspcritical incidents C . &nbspServuction failures D . &nbspservice recovery

Services that do not meet customer expectations are called:

Question

Services that do not meet customer expectations are called:

Options:

A . service failures

B . critical incidents

C . Servuction failures

D . service recovery

Answer: Option A

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Question 1. The difference between desired service and the level of service considered adequate is known as....

Question 2. Service failures involving problematic customer include _________.....

Question 3. What are the five principle dimensions to judge service quality?....

Question 4. A firm's reaction to a customer complaint that results in customer satisfaction and goodwill is called a:....

Question 5. Consumer complaints tend to be:....

Question 6. The difference between which two expectation standards is the zone of tolerance?....

Question 7. In a services context, distribution embraces all of the following elements EXCEPT ___________.....

Question 8. Which is a type of auction?....

Question 9. Research has shown that younger and higher income customers are more likely to use __________ channels.....

Question 10. What is the sequence of steps for the service recovery process?....

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