A firm's reaction to a customer complaint that results in customer satisfaction and goodwill is called a: Options: A . &nbspservice recovery paradox B . &nbspservice recovery C . &nbspcritical incident D . &nbspmoment of truth

A firm's reaction to a customer complaint that results in customer satisfaction

Question

A firm's reaction to a customer complaint that results in customer satisfaction and goodwill is called a:

Options:

A . service recovery paradox

B . service recovery

C . critical incident

D . moment of truth

Answer: Option B

Submit Your Solution Below and Earn Points !

Next Question

Question 1. Consumer complaints tend to be:....

Question 2. The difference between which two expectation standards is the zone of tolerance?....

Question 3. In a services context, distribution embraces all of the following elements EXCEPT ___________.....

Question 4. Which is a type of auction?....

Question 5. Research has shown that younger and higher income customers are more likely to use __________ channels.....

Question 6. What is the sequence of steps for the service recovery process?....

Question 7. __________ has become a popular way to expand delivery of an effective service concept to multiple sites without the lev....the level of investment capital that would be otherwise needed.

Question 8. __________ are the only service distributors which o not require direct human interactions.....

Question 9. _________ is an attitude formed by a long-term, overall evaluation of a firm's performance.....

Question 10. The collection of strategies and tactics firms use to scientifically manage demand for their products and services is kn....manage demand for their products and services is known as

Chapter 1 - GLOBAL STEEL SCENARIO & INDIAN STEEL INDUSTRY Part 1 : (13-04-2024) INDUSTRY AND COMPANY AWARENESS (ICA)

Direction Sense Test Part 1 Reasoning (Hindi)

Chapter 1 - RMHP / OHP / OB & BP Part 1 : (14-02-2024) GPOE

Cube & Cuboid Part 1 Reasoning (Hindi)

Data Interpretation (DI) Basic Concept Reasoning (Hindi)

Counting Figures Part 1 Counting Of Straight Lines Reasoning (Hindi)

Sail E0 free webinar Webinars

Real Numbers Part 7 Class 10 Maths

Real Numbers Part 1 Class 10 Maths

Polynomials Part 1 Class 10 Maths

DSP Combined 1 Free Revision Test SAIL JO E-0

GPOE / GPA Combined 1 Free Revision Test SAIL JO E-0

BSP Plant Specific Review Test SAIL JO E-0

BSL Combined 1 Free Revision Test SAIL JO E-0

GFM Combined 1 Free Revision Test SAIL JO E-0