The difference between desired service and the level of service considered adequate is known as Options: A . &nbspService quality B . &nbspTolerance zone C . &nbspGAP D . &nbspSERQUAL

The difference between desired service and the level of service considered adequ

Question

The difference between desired service and the level of service considered adequate is known as

Options:

A . Service quality

B . Tolerance zone

C . GAP

D . SERQUAL

Answer: Option B

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Question 1. Service failures involving problematic customer include _________.....

Question 2. What are the five principle dimensions to judge service quality?....

Question 3. A firm's reaction to a customer complaint that results in customer satisfaction and goodwill is called a:....

Question 4. Consumer complaints tend to be:....

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Question 9. What is the sequence of steps for the service recovery process?....

Question 10. __________ has become a popular way to expand delivery of an effective service concept to multiple sites without the lev....the level of investment capital that would be otherwise needed.

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