What is the sequence of steps for the service recovery process?

Question

Options:

A . Anticipating customer needs, acknowledging their feelings, Apologising and Owning the responsibility, Offering alternatives, making amends

B . Acknowledging their feelings, Apologising and Owning the responsibility , making amends, anticipating customer needs, offering alternatives

C . Acknowledging their feelings, Apologising and owning the responsibility, offering alternatives, making amends, anticipating customer needs

D . Acknowledging their feelings, offering alternatives, Apologising and owning the responsibility, making amends, anticipating customer needs

Answer: Option C

Submit Your Solution Below and Earn Points !

Next Question

More Questions on This Topic :

Question 1. __________ has become a popular way to expand delivery of an effective service concept to multiple sites without the lev....the level of investment capital that would be otherwise needed.

Question 2. __________ are the only service distributors which o not require direct human interactions.....

Question 3. _________ is an attitude formed by a long-term, overall evaluation of a firm's performance.....

Question 4. The collection of strategies and tactics firms use to scientifically manage demand for their products and services is kn....manage demand for their products and services is known as

Question 5. Which of the following statements pertaining to the SERVQUAL scale is correct?....

Question 6. Which of the following is not one the five dimensions that is measured by the SERVQUAL SCALE?....

Question 7. How many type of price discriminations are there?....

Question 8. The SERVQUAL dimension that measures consumer views that reflect the security of the firm's operations is the ________ d....the security of the firm's operations is the ________ dimension.

Question 9. __________ is an example of a service where the customer typically goes to the service organization....

Question 10. Research has shown that customers are more likely to choose a self-service channel if they have ____________.....

Chapter 1 - GLOBAL STEEL SCENARIO & INDIAN STEEL INDUSTRY Part 1 : (13-04-2024) INDUSTRY AND COMPANY AWARENESS (ICA)

Direction Sense Test Part 1 Reasoning (Hindi)

Chapter 1 - RMHP / OHP / OB & BP Part 1 : (14-02-2024) GPOE

Cube & Cuboid Part 1 Reasoning (Hindi)

Data Interpretation (DI) Basic Concept Reasoning (Hindi)

Counting Figures Part 1 Counting Of Straight Lines Reasoning (Hindi)

Sail E0 free webinar Webinars

Real Numbers Part 7 Class 10 Maths

Real Numbers Part 1 Class 10 Maths

Polynomials Part 1 Class 10 Maths

Pie Chart - Test Paper 1 Data Interpretation Reasoning & DI

Tabulation - Test Paper 2 Data Interpretation Reasoning & DI

Test Paper 1 Direction Sense Test Reasoning & DI

ICA , RDIC,GFM Free Modal Test Paper - Non - Technical Branch Old Syllabus 2022 - SAIL Junior Officer E0

GFM Combined 1 Free Revision Test SAIL JO E-0