Questions and answers for exam Preparation

MCQs

Total Questions : 204 | Page 17 of 21 pages

Question 161. The aspiration of the company in a short declaration is called the ________

Vision Statement
Mission Statement
Quality Policy Statement
Submission Statement

Discuss Question

Answer: Option A. -> Vision Statement
Answer: (a).Vision Statement

Question 162. According to Crosby’s Fourteen Steps for Quality Improvement, what do you mean by obstacle reporting?

To communicate to management about obstacles employees’ face in attaining quality improvement
To report about the no of steps employees’ climb on their way to office
To write an article on the topic ‘Obstacle’
To write an essay on the topic ‘Obstacle’

Discuss Question

Answer: Option A. -> To communicate to management about obstacles employees’ face in attaining quality improvement
Answer: (a).To communicate to management about obstacles employees’ face in attaining quality improvement

Question 163. Which among the following is not an element of quality statements?

Vision Statement
Mission Statement
Quality Policy Statement
Submission Statement

Discuss Question

Answer: Option D. -> Submission Statement
Answer: (d).Submission Statement

Question 164. Which of the following does not belong to Crosby’s Fourteen Steps for Quality Improvement?

Establish quality measurements
Establish a zero defect committee and program
Hold a zero defects day
Create constancy of purpose towards improvement of product and service.

Discuss Question

Answer: Option D. -> Create constancy of purpose towards improvement of product and service.
Answer: (d).Create constancy of purpose towards improvement of product and service.

Question 165. According to ISO, Quality is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated and implied needs of the customer.

True
False
May be True or False
Can't say

Discuss Question

Answer: Option A. -> True
Answer: (a).True

Question 166. The systematic activities and planned activities which provide adequate confidence that the manufactured products are meeting the requirements is called ______

Quality assurance
Quality control
Inspection
Sampling

Discuss Question

Answer: Option A. -> Quality assurance
Answer: (a).Quality assurance

Question 167. A senior quality engineer during a training session trains his juniors about a particular common defect that has been found in their assembly. He has formulated a plan which will rectify the defect and ensure that the same defect does not pass further to the customers. Which of the following inference is incorrect?

The organization has ensured that customer satisfaction is retained
The juniors will be capable of preventing the defect to pass further to the customers
The senior has understood that quality is correcting and preventing the loss, not living with loss
The customer forced them to rectify the defect

Discuss Question

Answer: Option D. -> The customer forced them to rectify the defect
Answer: (d).The customer forced them to rectify the defect

Question 168. Choose the incorrect statement related to quality improvement.

Reduces rework
Leads to greater uniformity of product
Increases output with lowered cost
Increases machine time

Discuss Question

Answer: Option D. -> Increases machine time
Answer: (d).Increases machine time

Question 169. Shawn ordered pizza online. He received the pizza 15 minutes before the scheduled delivery time. He also received cash back on the amount he had paid for the pizza. What can you infer?

Customer expectation of the service is less than customer perception of the service
Customer expectation of the service is equal to the customer perception of the service
Customer expectation of the service is greater than customer perception of the service
Customer expectation of the service and customer perception of the service cannot be compared

Discuss Question

Answer: Option A. -> Customer expectation of the service is less than customer perception of the service
Answer: (a).Customer expectation of the service is less than customer perception of the service

Question 170. The declaration which lists the functions of an organization and mentions about the purpose of its employees, customers, and suppliers is called the _________