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MCQs

Total Questions : 204 | Page 15 of 21 pages
Question 141. Which of the following is a tangible benefit of following TQM?
  1.    Reduction in employee grievances
  2.    Increase in employee grievances
  3.    No change in employee grievances
  4.    We can’t comment on employee grievances
 Discuss Question
Answer: Option A. -> Reduction in employee grievances
Answer: (a).Reduction in employee grievances
Question 142. A company including its manager has 50 members. TQM philosophy is followed by 40 members only. Did the company properly implement TQM?
  1.    Yes, only 25 members were sufficient for TQM implementation
  2.    No, TQM implementation requires the participation of all members of the company
  3.    Yes, only 14 members were sufficient for TQM implementation
  4.    We cannot comment on TQM implementation
 Discuss Question
Answer: Option B. -> No, TQM implementation requires the participation of all members of the company
Answer: (b).No, TQM implementation requires the participation of all members of the company
Question 143. A defect in a product produced by a company was reported to the quality division. The quality division rectified the defect and presented the solution to the rest of the members of the organization including its manager. But the organization delayed the implementation for more than a month. What will be the consequence of this act?
  1.    There is no problem in delaying the implementation
  2.    The company will start to fail in satisfying customer needs and hence customer satisfaction
  3.    The customer will respect the delay in implementation
  4.    The manager will be sacked by the founder of the company
 Discuss Question
Answer: Option B. -> The company will start to fail in satisfying customer needs and hence customer satisfaction
Answer: (b).The company will start to fail in satisfying customer needs and hence customer satisfaction
Question 144. The 10 years performance of a company was analyzed. The company followed TQM philosophy for the first two years and moved back to traditional management. What can you conclude about the management culture of the company?
  1.    Lack of management commitment to follow TQM
  2.    Lack of management commitment to follow traditional management
  3.    The management of the company is properly functioning
  4.    We cannot comment on the management culture of the company
 Discuss Question
Answer: Option A. -> Lack of management commitment to follow TQM
Answer: (a).Lack of management commitment to follow TQM
Question 145. Which of the following does not belong to Deming’s 14 points on route to quality?
  1.    End the practice of awarding business on the basis of the price tag
  2.    Improve constantly and forever the system of product and service
  3.    End the concept of training
  4.    Institute leadership
 Discuss Question
Answer: Option C. -> End the concept of training
Answer: (c).End the concept of training
Question 146. What is the other name of Deming’s cycle?
  1.    PDCA
  2.    ADCA
  3.    MDCA
  4.    SDCA
 Discuss Question
Answer: Option A. -> PDCA
Answer: (a).PDCA
Question 147. ‘Drive out fear’ is one of Deming’s 14 points on route to quality.
  1.    True
  2.    False
  3.    May be True or False
  4.    Can't say
 Discuss Question
Answer: Option A. -> True
Answer: (a).True
Question 148. Which of the following does not belong to ‘Seven Deadly Diseases of Management’?
  1.    Lack of constancy of purpose
  2.    Emphasis on short term profits
  3.    Reliance on performance appraisals and profits
  4.    Immobility of top management
 Discuss Question
Answer: Option D. -> Immobility of top management
Answer: (d).Immobility of top management
Question 149. ‘Creation of barriers between departments’ is one of Deming’s 14 points on route to quality.
  1.    True
  2.    False
  3.    May be True or False
  4.    Can't say
 Discuss Question
Answer: Option B. -> False
Answer: (b).False
Question 150. Which among the following is not a contribution made by Juran?
  1.    Juran’s Quality Control Handbook
  2.    Quality Planning and Analysis
  3.    Juran on Leadership for Quality
  4.    Quality is Free
 Discuss Question
Answer: Option D. -> Quality is Free
Answer: (d).Quality is Free

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