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MCQs

Total Questions : 204 | Page 20 of 21 pages
Question 191. Someone who receives or is affected by the product or process is called a _______
  1.    Customer
  2.    Manager
  3.    Founder
  4.    Co-founder
 Discuss Question
Answer: Option A. -> Customer
Answer: (a).Customer
Question 192. Which of the following does not fit in the category of External Customers?
  1.    Clients/end users who buy the product
  2.    Government regulatory bodies
  3.    Manager of a company
  4.    Public
 Discuss Question
Answer: Option C. -> Manager of a company
Answer: (c).Manager of a company
Question 193. The two types of customers are ______ and ______
  1.    Founder, Co-founder
  2.    Internal, External
  3.    Government, People
  4.    CEO, CFO
 Discuss Question
Answer: Option B. -> Internal, External
Answer: (b).Internal, External
Question 194. Which of the following does not fit in the category of Internal Customers?
  1.    Stakeholders
  2.    Public
  3.    Shareholders
  4.    Employees of a company
 Discuss Question
Answer: Option B. -> Public
Answer: (b).Public
Question 195. Sam purchased a pen from the market. The pen was not working clearly, legibly and smoothly. Where did the manufacturer fail in terms of satisfying the needs of the customer?
  1.    The manufacturer failed to satisfy the implied need of the product
  2.    The manufacturer failed to impress his boss
  3.    The manufacturer failed to maintain the reputation of the company
  4.    The manufacturer failed to impress his supplier
 Discuss Question
Answer: Option A. -> The manufacturer failed to satisfy the implied need of the product
Answer: (a).The manufacturer failed to satisfy the implied need of the product
Question 196. The state of affairs in which customers feel that their expectations have been met by the product features is known as ______________
  1.    Customer Satisfaction
  2.    Customer Attraction
  3.    Customer Loyalty
  4.    Customer Reputation
 Discuss Question
Answer: Option A. -> Customer Satisfaction
Answer: (a).Customer Satisfaction
Question 197. The stated needs are the needs which the customer specifies for procurement of goods or services.
  1.    True
  2.    False
  3.    May be True or False
  4.    Can't say
 Discuss Question
Answer: Option A. -> True
Answer: (a).True
Question 198. Which of the following is not a measure of Product Deficiency?
  1.    Errors
  2.    Defects
  3.    Off-specification
  4.    Mass of the mobile phone
 Discuss Question
Answer: Option D. -> Mass of the mobile phone
Answer: (d).Mass of the mobile phone
Question 199. The state of affairs in which deficiencies (in goods or services) result in customer annoyance and complaints is known as ______________
  1.    Customer Compliance
  2.    Customer Needs
  3.    Customer Trust
  4.    Customer Dissatisfaction
 Discuss Question
Answer: Option D. -> Customer Dissatisfaction
Answer: (d).Customer Dissatisfaction
Question 200. Surya inspected his newly purchased bicycle and found a defect on its saddle. He tells the manufacturer about it. The manufacturer charges ₹5000 for repairing it. Which dimension of ‘product quality’ is poorly reflected here?
  1.    Aesthetics
  2.    Features
  3.    Serviceability
  4.    Reputation
 Discuss Question
Answer: Option C. -> Serviceability
Answer: (c).Serviceability

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