Which of the following does not belong to Crosby’s Fourteen Steps for Quality Improvement? Options: A . &nbspEstablish quality measurements B . &nbspEstablish a zero defect committee and program C . &nbspHold a zero defects day D . &nbspCreate constancy of purpose towards improvement of product and service.

Which of the following does not belong to Crosby’s Fourteen Steps for Quality

Question

Which of the following does not belong to Crosby’s Fourteen Steps for Quality Improvement?

Options:

A . Establish quality measurements

B . Establish a zero defect committee and program

C . Hold a zero defects day

D . Create constancy of purpose towards improvement of product and service.

Answer: Option D
Answer: (d).Create constancy of purpose towards improvement of product and service.

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