A tool for assessing the level of service quality based on the difference between users expectations and the service experience delivered is: Options: A . &nbspThe service dashboard B . &nbspThe service quality gap model C . &nbspThe balanced scorecard D . &nbspThe information value model

A tool for assessing the level of service quality based on the difference betwee

Question

A tool for assessing the level of service quality based on the difference between users expectations and the service experience delivered is:

Options:

A . The service dashboard

B . The service quality gap model

C . The balanced scorecard

D . The information value model

Answer: Option B

Submit Your Solution Below and Earn Points !

Next Question

Question 1. The element of service quality which is defined as 'the knowledge and courtesy of employees and their ability to convey ....of employees and their ability to convey trust and confidence'

Question 2. Attributes where consumers can evaluate only during or after the consumption process is known as....

Question 3. The moments of interaction between the customer and the service firm are called:....

Question 4. Services that do not meet customer expectations are called:....

Question 5. The difference between desired service and the level of service considered adequate is known as....

Question 6. Service failures involving problematic customer include _________.....

Question 7. What are the five principle dimensions to judge service quality?....

Question 8. A firm's reaction to a customer complaint that results in customer satisfaction and goodwill is called a:....

Question 9. Consumer complaints tend to be:....

Question 10. The difference between which two expectation standards is the zone of tolerance?....

Chapter 1 - GLOBAL STEEL SCENARIO & INDIAN STEEL INDUSTRY Part 1 : (13-04-2024) INDUSTRY AND COMPANY AWARENESS (ICA)

Direction Sense Test Part 1 Reasoning (Hindi)

Chapter 1 - RMHP / OHP / OB & BP Part 1 : (14-02-2024) GPOE

Cube & Cuboid Part 1 Reasoning (Hindi)

Data Interpretation (DI) Basic Concept Reasoning (Hindi)

Counting Figures Part 1 Counting Of Straight Lines Reasoning (Hindi)

Sail E0 free webinar Webinars

Real Numbers Part 7 Class 10 Maths

Real Numbers Part 1 Class 10 Maths

Polynomials Part 1 Class 10 Maths

Pie Chart - Test Paper 1 Data Interpretation Reasoning & DI

Tabulation - Test Paper 2 Data Interpretation Reasoning & DI

Test Paper 1 Direction Sense Test Reasoning & DI

ICA , RDIC,GFM Free Modal Test Paper - Non - Technical Branch Old Syllabus 2022 - SAIL Junior Officer E0

GFM Combined 1 Free Revision Test SAIL JO E-0