The element of service quality which is defined as 'the knowledge and courtesy o

Question

The element of service quality which is defined as 'the knowledge and courtesy of employees and their ability to convey trust and confidence'

Options:

A . Tangibles

B . Reliability

C . Assurance

D . Empathy

Answer: Option C

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More Questions on This Topic :

Question 1. Attributes where consumers can evaluate only during or after the consumption process is known as....

Question 2. The moments of interaction between the customer and the service firm are called:....

Question 3. Services that do not meet customer expectations are called:....

Question 4. The difference between desired service and the level of service considered adequate is known as....

Question 5. Service failures involving problematic customer include _________.....

Question 6. What are the five principle dimensions to judge service quality?....

Question 7. A firm's reaction to a customer complaint that results in customer satisfaction and goodwill is called a:....

Question 8. Consumer complaints tend to be:....

Question 9. The difference between which two expectation standards is the zone of tolerance?....

Question 10. In a services context, distribution embraces all of the following elements EXCEPT ___________.....

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