_________ is an attitude formed by a long-term, overall evaluation of a firm's performance. Options: A . &nbspCustomer satisfaction B . &nbspNegative disconfirmation C . &nbspPositive disconfirmation D . &nbspService quality

_________ is an attitude formed by a long-term, overall evaluation of a firm's p

Question

_________ is an attitude formed by a long-term, overall evaluation of a firm's performance.

Options:

A . Customer satisfaction

B . Negative disconfirmation

C . Positive disconfirmation

D . Service quality

Answer: Option D

Submit Your Solution Below and Earn Points !

Next Question

Question 1. The collection of strategies and tactics firms use to scientifically manage demand for their products and services is kn....manage demand for their products and services is known as

Question 2. Which of the following statements pertaining to the SERVQUAL scale is correct?....

Question 3. Which of the following is not one the five dimensions that is measured by the SERVQUAL SCALE?....

Question 4. How many type of price discriminations are there?....

Question 5. The SERVQUAL dimension that measures consumer views that reflect the security of the firm's operations is the ________ d....the security of the firm's operations is the ________ dimension.

Question 6. __________ is an example of a service where the customer typically goes to the service organization....

Question 7. Research has shown that customers are more likely to choose a self-service channel if they have ____________.....

Question 8. _________ are complaints that are expressed without the expectation that the problem will be solved.....

Question 9. During a service recovery effort, the employee was very empathetic to the customer’s plight and agreed to replace the ....result, the recovery effort violated the customer’s ___________ justice need.

Question 10. Perception of Performance- Expectation gives us....

Chapter 1 - GLOBAL STEEL SCENARIO & INDIAN STEEL INDUSTRY Part 1 : (13-04-2024) INDUSTRY AND COMPANY AWARENESS (ICA)

Direction Sense Test Part 1 Reasoning (Hindi)

Chapter 1 - RMHP / OHP / OB & BP Part 1 : (14-02-2024) GPOE

Cube & Cuboid Part 1 Reasoning (Hindi)

Data Interpretation (DI) Basic Concept Reasoning (Hindi)

Counting Figures Part 1 Counting Of Straight Lines Reasoning (Hindi)

Sail E0 free webinar Webinars

Real Numbers Part 7 Class 10 Maths

Real Numbers Part 1 Class 10 Maths

Polynomials Part 1 Class 10 Maths

Pie Chart - Test Paper 1 Data Interpretation Reasoning & DI

Tabulation - Test Paper 2 Data Interpretation Reasoning & DI

Test Paper 1 Direction Sense Test Reasoning & DI

ICA , RDIC,GFM Free Modal Test Paper - Non - Technical Branch Old Syllabus 2022 - SAIL Junior Officer E0

GFM Combined 1 Free Revision Test SAIL JO E-0