__________ is the environment in which the service is delivered and where the fi

Question

__________ is the environment in which the service is delivered and where the firm and customer interact and any tangible components that facilitates performance or communication of the service.

Options:

A . Physical evidence

B . Process

C . Place

D . People

Answer: Option A

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Question 1. ____________ is a tool for simultaneously depicting the service process, the points of customer contact and the evidence....the evidence of service from the customers point of view.

Question 2. __________ is the physical surroundings or the physical facility where the service is produced, delivered and consumed.....physical facility where the service is produced, delivered and consumed.

Question 3. In the absence of a physical product, service providers need to consider the use of __________ that enable customers to ....enable customers to make a judgment on the service quality.

Question 4. ___________ are the only service distributors which do not require direct human interactions.....

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Question 9. The element of service quality which is defined as 'the knowledge and courtesy of employees and their ability to convey ....of employees and their ability to convey trust and confidence'

Question 10. Attributes where consumers can evaluate only during or after the consumption process is known as....

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