____________ is a tool for simultaneously depicting the service process, the poi

Question

____________ is a tool for simultaneously depicting the service process, the points of customer contact and the evidence of service from the customers point of view.

Options:

A . Front of Planning

B . Service Blueprinting

C . Service standardization

D . None of these

Answer: Option B

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Question 1. __________ is the physical surroundings or the physical facility where the service is produced, delivered and consumed.....physical facility where the service is produced, delivered and consumed.

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Question 9. Attributes where consumers can evaluate only during or after the consumption process is known as....

Question 10. The moments of interaction between the customer and the service firm are called:....

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