Question 91. __________ is an example of a service where the customer typically goes to the service organization

Question 92. Research has shown that customers are more likely to choose a self-service channel if they have ____________.

Question 93. _________ are complaints that are expressed without the expectation that the problem will be solved.

Question 94. During a service recovery effort, the employee was very empathetic to the customer’s plight and agreed to replace the defective product. However, it took three months for the replacement product to show up which was much later than the customer had anticipated. As a result, the recovery effort violated the customer’s ___________ justice need.

Question 95. Perception of Performance- Expectation gives us

Question 96. The four unique elements to services include:

Question 97. A change in an individual's behavior prompted by information and experience refers to which one of the following concept?

Question 98. The extended Ps of service marketing mix is:

Question 99. Whether to sell via intermediaries or directly to consumers, how many outlets to sell through, and whether to control or cooperate with other channel members are examples of decisions marketers must make about

Question 100. While buying milk which kind of behavior is displayed by a person?