Research has shown that customers are more likely to choose a self-service channel if they have ____________. Options: A . &nbsplower knowledge about a service B . &nbspa preference for convenience C . &nbsppurchased the product before D . &nbspa high need for personal interaction

Research has shown that customers are more likely to choose a self-service chann

Question

Research has shown that customers are more likely to choose a self-service channel if they have ____________.

Options:

A . lower knowledge about a service

B . a preference for convenience

C . purchased the product before

D . a high need for personal interaction

Answer: Option B

Submit Your Solution Below and Earn Points !

Next Question

Question 1. _________ are complaints that are expressed without the expectation that the problem will be solved.....

Question 2. During a service recovery effort, the employee was very empathetic to the customer’s plight and agreed to replace the ....result, the recovery effort violated the customer’s ___________ justice need.

Question 3. Perception of Performance- Expectation gives us....

Question 4. The four unique elements to services include:....

Question 5. A change in an individual's behavior prompted by information and experience refers to which one of the following concept....and experience refers to which one of the following concept?

Question 6. The extended Ps of service marketing mix is:....

Question 7. Whether to sell via intermediaries or directly to consumers, how many outlets to sell through, and whether to control or....channel members are examples of decisions marketers must make about

Question 8. While buying milk which kind of behavior is displayed by a person?....

Question 9. A social and managerial process by which individuals and organizations obtain what they need and want through value crea....value creation refers to which one of the following concepts?

Question 10. What is the basic property of a service which makes it different from a product?....

Chapter 1 - GLOBAL STEEL SCENARIO & INDIAN STEEL INDUSTRY Part 1 : (13-04-2024) INDUSTRY AND COMPANY AWARENESS (ICA)

Direction Sense Test Part 1 Reasoning (Hindi)

Chapter 1 - RMHP / OHP / OB & BP Part 1 : (14-02-2024) GPOE

Cube & Cuboid Part 1 Reasoning (Hindi)

Data Interpretation (DI) Basic Concept Reasoning (Hindi)

Counting Figures Part 1 Counting Of Straight Lines Reasoning (Hindi)

Sail E0 free webinar Webinars

Real Numbers Part 7 Class 10 Maths

Real Numbers Part 1 Class 10 Maths

Polynomials Part 1 Class 10 Maths

DSP Combined 1 Free Revision Test SAIL JO E-0

GPOE / GPA Combined 1 Free Revision Test SAIL JO E-0

BSP Plant Specific Review Test SAIL JO E-0

BSL Combined 1 Free Revision Test SAIL JO E-0

GFM Combined 1 Free Revision Test SAIL JO E-0