MCQs
Total Questions : 485
| Page 9 of 49 pages
Answer: Option A. -> self-service
Answer: Option C. -> Acknowledging their feelings, Apologising and owning the responsibility, offering alternatives, making amends, anticipating customer needs
Answer: Option C. -> Franchising
Answer: Option A. -> Electronic channels
Answer: Option D. -> Service quality
Answer: Option D. -> Revenue management
Answer: Option D. -> SERVQUAL compares perceptions to what a customer should expect from a firm the delivers high-quality services
Answer: Option B. -> employee satisfaction
Answer: Option B. -> 3
Answer: Option D. -> assurance