Question 21. The fundamental redesigning and rethinking of business processes to improve critical measures such as quality, speed, cost and customer satisfaction are called
Answer: Option A. -> reengineering Answer: (a).reengineering
Question 22. Considering two fiscal years 2013 and 2014, an input price in 2013 and 2014 are $9 and $11 per unit respectively and input required units in 2013 to produce output in 2014 are 30000 units, then cost effect of price recovery will be
Answer: Option A. -> statistical process control Answer: (a).statistical process control
Question 25. The translation of organization strategy, and mission into performance measures to provide framework for strategy implementation is termed as