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Total Questions : 69 | Page 2 of 7 pages
Question 11. An ability of an organization, to offer its services or products that must be perceived by customers as unique and superior, in comparison to its competitors is called
  1.    inelastic demand
  2.    product differentiation
  3.    cost leadership
  4.    elastic demand
 Discuss Question
Answer: Option B. -> product differentiation
Answer: (b).product differentiation
Question 12. Considering the balanced scorecard, the perspective in which performance of organization includes is
  1.    financial perspective
  2.    learning and growth perspective
  3.    customer perspective
  4.    all of above
 Discuss Question
Answer: Option D. -> all of above
Answer: (d).all of above
Question 13. Considering two years 2013 and 2014, the quantity of output produced in 2014 is divided by cost of input used in 2013, to produce output in 2014 to calculate
  1.    benchmark engineered productivity
  2.    benchmark total factor productivity
  3.    benchmark partial productivity
  4.    benchmark total productivity
 Discuss Question
Answer: Option B. -> benchmark total factor productivity
Answer: (b).benchmark total factor productivity
Question 14. If the quantity of manufactured jackets is 2250000 units and the leather used to produce the output is 3500000 m², then direct partial productivity of material will be
  1.    0.642 unit of jacket per ² of leather
  2.    0.342 unit of jacket per ² of leather
  3.    0.442 unit of jacket per ² of leather
  4.    0.542 unit of jacket per ² of leather
 Discuss Question
Answer: Option A. -> 0.642 unit of jacket per ² of leather
Answer: (a).0.642 unit of jacket per ² of leather
Question 15. The quantity of produced output is divided by quantity of used input to calculate
  1.    targeted productivity
  2.    total factor productivity
  3.    partial productivity
  4.    unused productivity
 Discuss Question
Answer: Option C. -> partial productivity
Answer: (c).partial productivity
Question 16. Which of the following is an example of internal business perspective in balanced scorecard?
  1.    employee turnover rates
  2.    operating capabilities and number of patents
  3.    operating income and revenue growth
  4.    customer satisfaction and market share
 Discuss Question
Answer: Option B. -> operating capabilities and number of patents
Answer: (b).operating capabilities and number of patents
Question 17. The balanced scorecard perspective, which measures strategy profitability and amount of operating income results from cost reduction is classified as
  1.    learning perspective
  2.    financial perspective
  3.    internal business process perspective
  4.    customer perspective
 Discuss Question
Answer: Option B. -> financial perspective
Answer: (b).financial perspective
Question 18. In an innovation process, operation process and post sales services are all sub processes of a perspective, named
  1.    internal business process perspective
  2.    external business process perspective
  3.    leadership perspective
  4.    reengineering perspective
 Discuss Question
Answer: Option A. -> internal business process perspective
Answer: (a).internal business process perspective
Question 19. An example of learning and growth perspective in balanced scorecard is
  1.    employee turnover rates
  2.    operating capabilities and number of patents
  3.    operating income and revenue growth
  4.    customer satisfaction and market share
 Discuss Question
Answer: Option A. -> employee turnover rates
Answer: (a).employee turnover rates
Question 20. An approach which is used to manage unused capacity is
  1.    reengineering
  2.    downsizing
  3.    upgrading
  4.    none of above
 Discuss Question
Answer: Option B. -> downsizing
Answer: (b).downsizing

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