Which of the following is not an element of people? Options: A . &nbspMotivation B . &nbspTeamwork C . &nbspFlow of activities D . &nbspCustomer training

Which of the following is not an element of people?

Question

Which of the following is not an element of people?

Options:

A . Motivation

B . Teamwork

C . Flow of activities

D . Customer training

Answer: Option C

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Question 1. Standardized and customized flow of activities, simple and complex number of steps and customer involvement by which a s....involvement by which a service is delivered is called –

Question 2. All human actors who play a part in service delivery and thus influence the buyers perceptions: namely, the firms person....personnel, the customer and other customers in the service environment.

Question 3. __________ is the environment in which the service is delivered and where the firm and customer interact and any tangibl....tangible components that facilitates performance or communication of the service.

Question 4. ____________ is a tool for simultaneously depicting the service process, the points of customer contact and the evidence....the evidence of service from the customers point of view.

Question 5. __________ is the physical surroundings or the physical facility where the service is produced, delivered and consumed.....physical facility where the service is produced, delivered and consumed.

Question 6. In the absence of a physical product, service providers need to consider the use of __________ that enable customers to ....enable customers to make a judgment on the service quality.

Question 7. ___________ are the only service distributors which do not require direct human interactions.....

Question 8. Compared with low-contact services, customers of high-contact services are more likely to judge service quality on the b....more likely to judge service quality on the basis of:

Question 9. Which of the following is not generally accepted as being part of the extended marketing mix for services?....

Question 10. Text messaging is a type of which promotion strategy?....

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