Which of the following is not one the five dimensions that is measured by the SERVQUAL SCALE? Options: A . &nbsptangibles B . &nbspemployee satisfaction C . &nbspresponsiveness D . &nbspassurance

Which of the following is not one the five dimensions that is measured by the SE

Question

Which of the following is not one the five dimensions that is measured by the SERVQUAL SCALE?

Options:

A . tangibles

B . employee satisfaction

C . responsiveness

D . assurance

Answer: Option B

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