The SERVQUAL dimension that measures consumer views that reflect the security of the firm's operations is the ________ dimension. Options: A . &nbsptangibles B . &nbspemployee satisfaction C . &nbspresponsiveness D . &nbspassurance

The SERVQUAL dimension that measures consumer views that reflect the security of

Question

The SERVQUAL dimension that measures consumer views that reflect the security of the firm's operations is the ________ dimension.

Options:

A . tangibles

B . employee satisfaction

C . responsiveness

D . assurance

Answer: Option D

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