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Question
What are the five principle dimensions to judge service quality?
Options:
A .  Reliability, responsiveness, assurance, empathy, tangibles
B .  Reliability, response, assurance, empathy, tangibles
C .  Reliability, responsiveness, assurance, empathy, targets
D .  Reliability, responsiveness aspects, empathy, tangibles
Answer: Option A
Reliability, responsiveness, assurance, empathy and tangibles are the five principle dimensions to judge service quality.

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