Distinct characteristic of services is_____________ Options: A . &nbspIntangibility B . &nbspInseparability C . &nbspVariability D . &nbspPerishability

Distinct characteristic of services is____________

Question

Distinct characteristic of services is_____________

Options:

A . Intangibility

B . Inseparability

C . Variability

D . Perishability

Answer: Option A

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Question 1. All of the following are examples of services EXCEPT:....

Question 2. Services are typically produced and consumed simultaneously. This is an example of the ________ characteristic of servic....This is an example of the ________ characteristic of services.

Question 3. Services cannot be stored. This describes the ___________characteristic of services.....

Question 4. Examples of pure tangible goods include all of the following EXCEPT:....

Question 5. __________describes the employee’s skills in serving the client.....

Question 6. _____________ occurs when a company intentionally uses services as the stage, and goods as the props, to engage individu....individual customers in a way that creates a memorable event.

Question 7. SSTS refers to __________.....

Question 8. Top firms audit service performance by collecting _________ measurements to probe customer satisfiers and dissatisfies.....by collecting _________ measurements to probe customer satisfiers and dissatisfies.

Question 9. The services a customer expects are called the ______service package.....

Question 10. The fact that a business traveller may have one very positive check-in experience at a hotel and then a very negative ch....different employee on a subsequent visit is evidence of service:

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