Services cannot be stored. This describes the ___________characteristic of services. Options: A . &nbspIntangibility B . &nbspVariability C . &nbspInseparability D . &nbspInconsistency E . &nbspPerishability

Services cannot be stored. This describes the __________

Question

Services cannot be stored. This describes the ___________characteristic of services.

Answer: Option E

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Question 1. Examples of pure tangible goods include all of the following EXCEPT:....

Question 2. __________describes the employee’s skills in serving the client.....

Question 3. _____________ occurs when a company intentionally uses services as the stage, and goods as the props, to engage individu....individual customers in a way that creates a memorable event.

Question 4. SSTS refers to __________.....

Question 5. Top firms audit service performance by collecting _________ measurements to probe customer satisfiers and dissatisfies.....by collecting _________ measurements to probe customer satisfiers and dissatisfies.

Question 6. The services a customer expects are called the ______service package.....

Question 7. The fact that a business traveller may have one very positive check-in experience at a hotel and then a very negative ch....different employee on a subsequent visit is evidence of service:

Question 8. Added features to an offering are called _________ service features.....

Question 9. The intangibility of services has implications for the choice of _________.....

Question 10. __________cost refers to the product’s purchase cost plus the discounted cost of maintenance and repair less the disco....cost of maintenance and repair less the discounted salvage value.

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