The fact that a business traveller may have one very positive check-in experienc

Question

The fact that a business traveller may have one very positive check-in experience at a hotel and then a very negative check-in experience with a different employee on a subsequent visit is evidence of service:

Options:

A . Intangibility

B . Inseparability

C . Variability

D . Perishability

Answer: Option C

Submit Your Solution Below and Earn Points !

Next Question

Submit Solution

More Questions on This Topic :

Question 1. Added features to an offering are called _________ service features.....

Question 2. The intangibility of services has implications for the choice of _________.....

Question 3. __________cost refers to the product’s purchase cost plus the discounted cost of maintenance and repair less the disco....cost of maintenance and repair less the discounted salvage value.

Question 4. Successful service companies focus their attention on both their customers and their employees. They understand ________....which links service firm profits with employee and customer satisfaction.

Question 5. If a firm is practicing ___________, the firm is training and effectively motivating its customer-contact employees and ....people to work as a team to provide customer satisfaction.

Question 6. According to Parasuraman, Zeithaml & Berry, the most important determinant of service quality is:....

Question 7. The extended marketing mix for services includes: People, Processes and _________.....

Question 8. Which of the following is not an element of physical evidence?....

Question 9. Which of the following is not an element of people?....

Question 10. Standardized and customized flow of activities, simple and complex number of steps and customer involvement by which a s....involvement by which a service is delivered is called –

Chapter 1 - GLOBAL STEEL SCENARIO & INDIAN STEEL INDUSTRY Part 1 : (13-04-2024) INDUSTRY AND COMPANY AWARENESS (ICA)

Direction Sense Test Part 1 Reasoning (Hindi)

Chapter 1 - RMHP / OHP / OB & BP Part 1 : (14-02-2024) GPOE

Cube & Cuboid Part 1 Reasoning (Hindi)

Data Interpretation (DI) Basic Concept Reasoning (Hindi)

Counting Figures Part 1 Counting Of Straight Lines Reasoning (Hindi)

Sail E0 free webinar Webinars

Real Numbers Part 7 Class 10 Maths

Real Numbers Part 1 Class 10 Maths

Polynomials Part 1 Class 10 Maths

Pie Chart - Test Paper 1 Data Interpretation Reasoning & DI

Tabulation - Test Paper 2 Data Interpretation Reasoning & DI

Test Paper 1 Direction Sense Test Reasoning & DI

ICA , RDIC,GFM Free Modal Test Paper - Non - Technical Branch Old Syllabus 2022 - SAIL Junior Officer E0

GFM Combined 1 Free Revision Test SAIL JO E-0

Submit Solution

More Questions on This Topic :

Latest Videos

Latest Test Papers