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MCQs

Total Questions : 192 | Page 14 of 20 pages
Question 131. According to service quality model, the willingness of employees to solve the problems of the customers is classified as
  1.    responsiveness
  2.    assurance
  3.    empathy
  4.    reliability
 Discuss Question
Answer: Option A. -> responsiveness
Answer: (a).responsiveness
Question 132. The list of products depending upon long run consumer benefits and consumer satisfaction does not includes
  1.    salutary products
  2.    outbound products
  3.    deficient products
  4.    pleasing products
 Discuss Question
Answer: Option B. -> outbound products
Answer: (b).outbound products
Question 133. Considering the categories of services mix, the air travel with eatable is classified as
  1.    tangible goods with accompanying services
  2.    pure tangible goods
  3.    pure services
  4.    major service with minor goods
 Discuss Question
Answer: Option D. -> major service with minor goods
Answer: (d).major service with minor goods
Question 134. The legal staff, computer operators and accountants are the examples of services of
  1.    government sector
  2.    private non-profit sector
  3.    manufacturing sector
  4.    business sector
 Discuss Question
Answer: Option C. -> manufacturing sector
Answer: (c).manufacturing sector
Question 135. The kind of qualities that buyers used to evaluate before purchasing the product are classified as
  1.    search qualities
  2.    credence qualities
  3.    experience qualities
  4.    minor qualities
 Discuss Question
Answer: Option A. -> search qualities
Answer: (a).search qualities
Question 136. The hospitals, loan agencies, postal services and schools are examples of the services of
  1.    government sector
  2.    private non-profit sector
  3.    manufacturing sector
  4.    business sector
 Discuss Question
Answer: Option A. -> government sector
Answer: (a).government sector
Question 137. The act of specific performance offered by one party to another and tangible in nature is classified as
  1.    service
  2.    product
  3.    co-branding
  4.    None of the above
 Discuss Question
Answer: Option A. -> service
Answer: (a).service
Question 138. The clothing line of fashion designers is best classified as
  1.    unsought product
  2.    specialty shopping products
  3.    industrial products
  4.    specialty products
 Discuss Question
Answer: Option D. -> specialty products
Answer: (d).specialty products
Question 139. The targeted promotion by the producers and resellers of market offerings is a must for marketing mix of
  1.    sought products
  2.    unsought products
  3.    specialty products
  4.    industrial unsought products
 Discuss Question
Answer: Option C. -> specialty products
Answer: (c).specialty products
Question 140. The industrial products can be classified into
  1.    Three groups
  2.    Two groups
  3.    Four groups
  4.    Five groups
 Discuss Question
Answer: Option A. -> Three groups
Answer: (a).Three groups

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