Successful service companies focus their attention on both their customers and t

Question

Successful service companies focus their attention on both their customers and their employees. They understand ___________, which links service firm profits with employee and customer satisfaction.

Options:

A . Internal marketing

B . Service-profit chains

C . Interactive marketing

D . Service differentiation

Answer: Option B

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Question 10. __________ is the physical surroundings or the physical facility where the service is produced, delivered and consumed.....physical facility where the service is produced, delivered and consumed.

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