Question 11. No free pizzas and food courts can substitute good work. The tasks must be _____________ nor too little. Excessive and unending lists of ‘to dos’ drain people and confuse them on priorities. Bad and in adequately understood multitasking is a happiness drain. _____________ on your plate also makes one unhappy. And is the kind of work that one is tasked with really something that the talent looks forward _____________? Many organisations assign work of a level far removed than the profile of the user. Some tasks are just too _____________ and never seem to connect with the larger purpose. It may seem to some that work, especially documents and presentations, is deliberately being constructed to keep people busy. The manager must always be alert and respectful of such cues. There are always constructive solutions but does the workplace pick up the cues?

Question 12. Exchange happens between shareholder and the organisation, _____________ employees and the organisation, between customers and the organisation, between the state and the organisation. When exchange favours one side _____________ we speak of inefficiency, or exploitation, or the absence of ethics. All the various directors and managers and supervisors and team leaders of an organisation play are the purohitam, the ritviks, the hotras, all _____________ the exchange. German Indologists of the 18th century wrongly translated the word yagna as sacrifice. This meant one group of _____________as it was expected to ‘give’ without ‘getting’. But this word has glamour in the religious world and so a preferred translation even amongst those who conduct yagna.

Question 13. On its part, China created the Shanghai Cooperation Organisation (SCO) _____________ its geopolitical and geoeconomic interests in Eurasia. The US _____________ to created mega-regional trade groups, the Trans-Pacific Partnership (TPP) and the Trans-Atlantic Trade and Investment Partnership (TTIP), to deal with the Chinese trade threat. Diplomats and analysts will debate forever on the _____________ of these and other such associations, groups, alliances and partnerships. Some succeed in their objectives, many fail. _____________, more are getting created.

Question 14. Take achieving _____________ access to contraception and family planning: it will mean _____________ orphans and mothers dying in childbirth. It will also generate a _____________, with more people of productive age. In total, every dollar spent will mean $120 of benefits to society. _____________, with ending tuberculosis by 2030 (saving nearly 1.5 million lives a year, with each dollar leading to $43 worth of benefits) and completing the Doha free trade deal (lifting incomes and cutting poverty especially in developing countries, the benefits would be worth $2,000 more than the costs).

Question 15. The core of the Chinese economic policy is to create jobs at _____________ cost, as long as basic raw material costs are covered. The banks, _____________, are funded by the People’s Bank of China, which prints currency notes to _____________ that this cycle continues as it brings in the dollars, generates jobs and ensures that China can continue its breakneck speed of economic growth. The same holds for infrastructure. The banks _____________ tons of companies who build ghost cities, highways to nowhere and buildings that no one occupies because the investment growth remains high and no one looks at economic returns.

Question 16. Ultimately, any such formal recognition must be informed by experiences from real-life content removal requests. In Europe, where the right to be forgotten _____________, many of the data-deletion requests involve the _____________ past criminal behaviour. Nearly 20% of the requests were for removal of reportage relating to fraud, and 12% for allegations relating to child pornography. The question now is _____________ protection of individual privacy is _____________ important than the protection of an uncensored internet.

Question 17. Even young entrepreneurs with companies less than a year old are cashing sales of almost `2-3 crore per month. While most ecommerce platforms are in the red, sellers are already profitable. Traditionally a lot of these sellers would witness cyclical or seasonal _____________ on business that would hinder consistent growth. That has all changed — by _____________ to customers from across the country they are able to take advantage of regional festivals and sometimes almost daily offers by ecommerce companies. Ecommerce companies are taking on traditional retail models, even going to the extent of backing their seller partners with all the machinery that they need to win in a highly _____________ market. From propping them up through tieups with wholesalers and marketing agencies, and _____________ them to sell online via cataloging companies, it is advantage all the way for sellers.

Question 18. This seems counterintuitive but is a growing leadership challenge. High performance and individual happiness cannot stay _____________, notwithstanding the hardliner view that workplaces are about business success alone. It _____________ helps the individual nor eventually the organisation. It is not just about engagement levels at a workplace, which _____________ a short-term issue. It is about a Happiness Quotient, a bedrock of long-term effectiveness and _____________ high performance. How can we create Happier Workplaces, not just successful ones? Places where there is a sense of joy and fulfilment, of trust and collaboration. And yes, tasks get delivered without a ringmaster’s presence.

Question 19. No matter how great you think your product is, it will always improve _____________ if you go beyond India to tap other markets and find other users who will try it. In Singapore, we learnt a lot about how healthcare is practiced in a developed country, how responsive and scalable our infrastructure _____________. We took a lot of these learnings and put them back into our product so that the next version was 10x better. What we also did was to not build a ‘Singapore version’ – we decided that if we go to a country and learn something that is better, we will _____________ our product globally _____________ that, not do isolated versions for each country.

Question 20. Early movers often lose the plot when they begin to make ill-informed _____________ between scale and customer satisfaction (often by sacrificing customer satisfaction for scale) or revenue growth and profitability (sometimes sacrificing profitability for growth – and sometimes viceversa). _____________ early mover advantage can be built only if there is a deep knowledge of customer and business/domain trends. Winners use this knowledge and insight _____________ the kind of thrusts a new entrant could make to snatch market share and constantly strengthen their armour at precisely these spots. At times, this could involve proactively investing in technology and analytics, and _____________ it could be about opening a new line of business or service. A late entrant with deeper pockets can try and imitate, and even better your strategy. So, think about what you are doing that someone with access to funds cannot easily imitate. What is positively difficult to imitate is the culture. What is also positively difficult to imitate is IP. And, in a complex business that is not necessarily IP driven, the quality of execution is equally difficult to imitate.