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Question
You receive an email message from a potential customer. You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011. What should you do?
Options:
A .  Convert the email message into a lead
B .  Create a new lead and set a connection to the email message
C .  Create a new lead, attach the email message to the lead and then save the lead
D .  Create a new lead from the Regarding lookup of the email message
Answer: Option C




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