Which of the following statement is incorrect with respect to strategic quality planning cycle? Options: A . &nbspThe identification of customer needs is the first step B . &nbspThe determination of customer positioning is the second step C . &nbspIt is necessary to predict the future and is the third step D . &nbspThe study of gap analysis and how to open the gap

Which of the following statement is incorrect with respect to strategic quality

Question

Which of the following statement is incorrect with respect to strategic quality planning cycle?

Options:

A . The identification of customer needs is the first step

B . The determination of customer positioning is the second step

C . It is necessary to predict the future and is the third step

D . The study of gap analysis and how to open the gap

Answer: Option D
Answer: (d).The study of gap analysis and how to open the gap

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