Which of the following is not an indicator of ‘quality’ in a typical strategic measurement system? Options: A . &nbspReduction in the number of customer complaints B . &nbsp% reduction in rejects and scraps C . &nbsp% reduction of safety and environmental incidents D . &nbspReduction in the number of breakdowns

Which of the following is not an indicator of ‘quality’ in a typical strateg

Question

Which of the following is not an indicator of ‘quality’ in a typical strategic measurement system?

Options:

A . Reduction in the number of customer complaints

B . % reduction in rejects and scraps

C . % reduction of safety and environmental incidents

D . Reduction in the number of breakdowns

Answer: Option D
Answer: (d).Reduction in the number of breakdowns

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