Amit is a Hindi speaking person. He resides in Chennai. He had to visit the Pass

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Amit is a Hindi speaking person. He resides in Chennai. He had to visit the Passport Office in Chennai to rectify some of the problems he was facing. He was surprised to find the staff at the Passport Office speaking in different languages. Name the dimension of ‘service quality’ which was enforced.

Options:

A . Communication

B . Security

C . Timeliness

D . Durability

Answer: Option A
Answer: (a).Communication

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More Questions on This Topic :

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Question 7. Which ‘pillar of TQM’ recognizes that product quality is a result of process quality?....

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