Which ‘pillar of TQM’ is referred to when the study of customer needs is don

Question

Which ‘pillar of TQM’ is referred to when the study of customer needs is done, the requirements of the customer are gathered, and customer satisfaction is measured and managed?

Options:

A . Process Management

B . Employee Empowerment

C . Continuous Improvement

D . Customer Focus

Answer: Option D
Answer: (d).Customer Focus

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