Customers can approach any of the 664 district forums across the country with complaints they may have.

False. A consumer cannot file a complaint in consumer court without having a cash memo. Cash memo is proof of a transaction.

The Trade Marks Act provides for protection of unregistered trademarks, particularly when they have gathered recognition and goodwill of users in the market.

Self-regulation helps a business decide to follow ethical standards and consumer protection law at the production stage itself.

Right to be heard, right to seek redressal and right to choice are all consumer rights.

Consumer Protection Act, 1986 seeks to protect and promote the interests of consumers.

Profit making is not a characteristic of an NGO.

The importance of consumer protection from the consumers’ point of view can be understood from the following points:

1. Consumer awareness: In the light of widespread ignorance of consumers about their rights and reliefs available to them, it becomes necessary to educate them about the same so as to achieve consumer awareness.

2. To organise consumer in the form of consumer organisations: Consumers need to be organised in the form of consumer organisations which would take care of their interests. Though, in India, we do have consumer organisations which are working in this direction, adequate protection is required to be given to consumers till these organisations become powerful enough to protect and promote the interests of consumers.

3. Protection against malpractices or exploitation of sellers: Consumers might get compensated for impurities in cold drinks exploited by unscrupulous, exploitative and unfair trade practices like defective and unsafe products, adulteration, false and misleading advertising, hoarding, black-marketing etc.Consumers need protection against such malpractices of the sellers.

The consumer has a right to be protected or right to safety against goods and services which are hazardous to life and health.

For instance, electrical appliances which are manufactured with substandard products or do not conform to the safety norms might cause serious injury.

Thus, consumers are educated that they should use electrical appliances which are ISI marked as this would be an assurance of such products meeting quality specifications.

The Sale of Goods Act came into existence on 1 July 1930. It is a contract whereby the seller transfers or agrees to transfer the property in the goods to the buyer for price.