Which of the following is not a technique to study the ‘service quality gap’? Options: A . &nbspSurveys B . &nbspOnline Research C . &nbspFocus Groups D . &nbspAsking the boss of the company

Which of the following is not a technique to study the ‘service quality gap’

Question

Which of the following is not a technique to study the ‘service quality gap’?

Options:

A . Surveys

B . Online Research

C . Focus Groups

D . Asking the boss of the company

Answer: Option D
Answer: (d).Asking the boss of the company

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Question 1. If the time taken to respond to customer complaints is less, which dimension of ‘service quality’ is strongly promot....is less, which dimension of ‘service quality’ is strongly promoted?

Question 2. Which of the following is incorrect while referring to challenges faced while ensuring service quality?....

Question 3. Company A and Company B are two social networking service companies. It has been found that Company A shares a user’s ....such activities. Which dimension of ‘service quality’ is at stake?

Question 4. Amit is a Hindi speaking person. He resides in Chennai. He had to visit the Passport Office in Chennai to rectify some o....languages. Name the dimension of ‘service quality’ which was enforced.

Question 5. If an organization commits to 10 promises and if all the promises are met, then which ‘service quality’ dimension is....are met, then which ‘service quality’ dimension is strongly promoted?

Question 6. Company P and Q are two famous clothing companies in the city. Customers have complained that the staff at Company P are....and is aware of modern trends. What can you infer?

Question 7. If all the service promised according to the time commitments are met then __________....

Question 8. Raju goes to the office from 9 am – 6 pm. He had enrolled himself at a gym center near his office. The gym is open fro....gym center, which dimension of ‘service quality’ is strongly promoted?

Question 9. If an organization focuses on trustworthiness and belief considering the customer’s best interests, which dimension of....dimension of ‘service quality’ is focused on by the organization?

Question 10. Which ‘pillar of TQM’ is referred to when the study of customer needs is done, the requirements of the customer are ....customer are gathered, and customer satisfaction is measured and managed?

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