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MCQs

Total Questions : 51 | Page 4 of 6 pages
Question 31. The percentage of safety incidents and the percentage of environmental incidents are indicators of which functional element while measuring the performance of an organization?
  1.    Research and development
  2.    Suppliers
  3.    Human resources
  4.    Customers
 Discuss Question
Answer: Option C. -> Human resources
Answer: (c).Human resources
Question 32. Which of the following is not a determinant of the ‘marketing/sales’ functional element while measuring the performance of an organization?
  1.    Sales expense to revenue
  2.    New customers
  3.    Order accuracy
  4.    Quality grade
 Discuss Question
Answer: Option D. -> Quality grade
Answer: (d).Quality grade
Question 33. Which of the following is not a determinant of the ‘administration’ functional element while measuring the performance of an organization?
  1.    Revenue growth
  2.    Throughput time
  3.    Revenue per employee
  4.    Expense to revenue
 Discuss Question
Answer: Option B. -> Throughput time
Answer: (b).Throughput time
Question 34. Which of the following is not an indicator of ‘administration’ functional element while measuring the performance of an organization?
  1.    Number of breakdowns
  2.    Cost of poor quality
  3.    Percentage of payroll distribution on time
  4.    Office equipment up-time
 Discuss Question
Answer: Option A. -> Number of breakdowns
Answer: (a).Number of breakdowns
Question 35. Which of the following is not a criterion of the performance measures?
  1.    Simple
  2.    Few in number
  3.    Developed by users
  4.    Irrelevance to customers
 Discuss Question
Answer: Option D. -> Irrelevance to customers
Answer: (d).Irrelevance to customers
Question 36. Billing accuracy and invoicing speed are indicators of which functional element while measuring the performance of an organization?
  1.    Administration
  2.    Suppliers
  3.    Human resources
  4.    Customers
 Discuss Question
Answer: Option A. -> Administration
Answer: (a).Administration
Question 37. Which of the following is not a performance measure criterion?
  1.    Continuous improvement
  2.    Cost
  3.    Transparency
  4.    Misaligned
 Discuss Question
Answer: Option D. -> Misaligned
Answer: (d).Misaligned
Question 38. The performance measure results must align with the interest of all stakeholders.
  1.    True
  2.    False
  3.    May be True or False
  4.    Can't say
 Discuss Question
Answer: Option A. -> True
Answer: (a).True
Question 39. The performance measures must be time-based.
  1.    True
  2.    False
  3.    May be True or False
  4.    Can't say
 Discuss Question
Answer: Option A. -> True
Answer: (a).True
Question 40. Which of the following does not fit in the criteria of ‘throughput time’ in a typical strategic measurement system?
  1.    Reduction in throughput time
  2.    Increase in manufacturing cycle effectiveness
  3.    Reduction in the number of breakdowns
  4.    Increase in revenue per employee
 Discuss Question
Answer: Option D. -> Increase in revenue per employee
Answer: (d).Increase in revenue per employee

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