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MCQs

Total Questions : 73 | Page 3 of 8 pages
Question 21. The person from the quality council who provides support to the organization is known as ________
  1.    Sponsor
  2.    Customer
  3.    Founder
  4.    Manager
 Discuss Question
Answer: Option A. -> Sponsor
Answer: (a).Sponsor
Question 22. Which of the following is not a reason to train team members of an organization to make a successful team?
  1.    To train them in problem-solving techniques
  2.    To train them in team dynamics
  3.    To train them in communication skills
  4.    To train them in threatening customers
 Discuss Question
Answer: Option D. -> To train them in threatening customers
Answer: (d).To train them in threatening customers
Question 23. A ________ is a document that defines the team’s mission, boundaries, the background of the problem, the team’s authority and duties, and resources.
  1.    Team
  2.    Team Charter
  3.    Team Work
  4.    Work
 Discuss Question
Answer: Option B. -> Team Charter
Answer: (b).Team Charter
Question 24. Motivation is the process of attempting to influence others to do their work through the possibility of getting rewards. Who gave this definition of ‘motivation’?
  1.    Edwin B. Flippo
  2.    E.F.L. Breach
  3.    Crosby
  4.    Deming
 Discuss Question
Answer: Option A. -> Edwin B. Flippo
Answer: (a).Edwin B. Flippo
Question 25. Which of the following is not an important aspect of employee involvement?
  1.    Employee motivation
  2.    Employee empowerment
  3.    Team and Teamwork
  4.    Keeping employee morale down
 Discuss Question
Answer: Option D. -> Keeping employee morale down
Answer: (d).Keeping employee morale down
Question 26. Which of the options is incorrect with respect to the importance of ‘employee motivation’?
  1.    It promotes employee involvement
  2.    It promotes job satisfaction
  3.    Reduces absenteeism
  4.    Increases absenteeism
 Discuss Question
Answer: Option D. -> Increases absenteeism
Answer: (d).Increases absenteeism
Question 27. Motivation is the process of stimulating people to accomplish _________
  1.    Desired goals
  2.    Desired homework
  3.    Desired assignment
  4.    Desired homework and assignment
 Discuss Question
Answer: Option A. -> Desired goals
Answer: (a).Desired goals
Question 28. Motivation creates a congenial working atmosphere in the organization and promotes __________
  1.    Internal hatred
  2.    External hatred
  3.    Interpersonal cooperation
  4.    Internal and external hatred
 Discuss Question
Answer: Option C. -> Interpersonal cooperation
Answer: (c).Interpersonal cooperation
Question 29. Herzberg’s Two Factor Theory is also known as ____________
  1.    Motivation – hygiene theory
  2.    Motivation theory
  3.    Hygiene theory
  4.    Maslow’s hierarchy of needs
 Discuss Question
Answer: Option A. -> Motivation – hygiene theory
Answer: (a).Motivation – hygiene theory
Question 30. Which of the following is not a Motivation factor according to Herzberg’s Two Factor Theory?
  1.    Achievement
  2.    Recognition
  3.    Responsibility
  4.    Pay and security
 Discuss Question
Answer: Option D. -> Pay and security
Answer: (d).Pay and security

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