Question 11. The semantic markers used to indicate the development of ideas or to list the ideas arethe semantic markers used to indicate the development of ideas or to list the ideas are :
Question 12. Difference in values and perceptions which may effect the interpretation of the message by the receiver is called ________ barrier,
A tendency to judge, evahiate, approve or disapprove the views is called _________ barrier,
Question 13. 1. Use of a foreign language is a linguistic or ___________ barriers,
2. Multiple meaning of words can create ________ barriers,
3. Lack of coordination between department causes ________ barriers,
Question 15. 1. Right environment is important because it will help the listener focus on what he is listening and avoid __________.
2. When you are too _________ involved in listening you tend to hear what you want to hear & not what is actually said.
Question 16. 1. The best first line of defense when you meet a difficult customer is _________ bring sympathetic to him.
2. Tack ling a customer who is not satisfied with the treatment he has received needs __________ hearing.