Communication Skills Questions MCQs
Total Questions : 144
Page 1 of 8 pages
Question 12. Difference in values and perceptions which may effect the interpretation of the message by the receiver is called ________ barrier,
A tendency to judge, evahiate, approve or disapprove the views is called _________ barrier,
A tendency to judge, evahiate, approve or disapprove the views is called _________ barrier,
- Channel, environment
- Semantic, cultural
- Cultural, channel
- Environmental, channel
Answer: Option C
Question 13. 1. Use of a foreign language is a linguistic or ___________ barriers,
2. Multiple meaning of words can create ________ barriers,
3. Lack of coordination between department causes ________ barriers,
2. Multiple meaning of words can create ________ barriers,
3. Lack of coordination between department causes ________ barriers,
- Semantic, cultural, individual
- Noise, physical, individual
- Cultural, semantic, organizational
- Channel, cultural, semantic
Answer: Option C
Question 15. 1. Right environment is important because it will help the listener focus on what he is listening and avoid __________.
2. When you are too _________ involved in listening you tend to hear what you want to hear & not what is actually said.
2. When you are too _________ involved in listening you tend to hear what you want to hear & not what is actually said.
- Attractions, Emotionally
- Distractions, Physically
- Distractions, Emotionally
- Attractions, Physically
Answer: Option C
Question 16. 1. The best first line of defense when you meet a difficult customer is _________ bring sympathetic to him.
2. Tack ling a customer who is not satisfied with the treatment he has received needs __________ hearing.
2. Tack ling a customer who is not satisfied with the treatment he has received needs __________ hearing.
- Anger, Impatient
- Listening, Patient
- Reading, Doctor
- Patient, Listening
Answer: Option B
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