Which tool is used to break down the complex customer needs into key customer needs in QFD approach? Options: A . &nbspVoice of customers B . &nbspAffinity diagram C . &nbspPoka Yoke D . &nbsp5S

Which tool is used to break down the complex customer needs into key customer ne

Question

Which tool is used to break down the complex customer needs into key customer needs in QFD approach?

Options:

A . Voice of customers

B . Affinity diagram

C . Poka Yoke

D . 5S

Answer: Option B
Answer: (b).Affinity diagram

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