Question
Which of the following hypothetical situations best exemplifies the potential problem noted in the second sentence of the second paragraph indicated by (*)?
Answer: Option D
:
D
The best answer is D.
The passage states that an unconditional guarantee “may, paradoxically, cause clients to doubt the service firm’s ability to deliver the promised level of service”. In D, an architect’s unconditional guarantee leads prospective clients to wonder whether previous clients have been satisfied with that architect’s work, a situation that exemplifies the paradox described in the passage.
Choice A describes a problem that would occur after a service has been rendered.
Similarly, in C, a guaranteed service has actually been judged unsatisfactory.
Choice B exemplifies the situation described in the passage: guarantees may suggest that a firm is “begging for business”.
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:
D
The best answer is D.
The passage states that an unconditional guarantee “may, paradoxically, cause clients to doubt the service firm’s ability to deliver the promised level of service”. In D, an architect’s unconditional guarantee leads prospective clients to wonder whether previous clients have been satisfied with that architect’s work, a situation that exemplifies the paradox described in the passage.
Choice A describes a problem that would occur after a service has been rendered.
Similarly, in C, a guaranteed service has actually been judged unsatisfactory.
Choice B exemplifies the situation described in the passage: guarantees may suggest that a firm is “begging for business”.
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