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Question
1. A __________ & __________ Listening is the best answer to satisfy even the most short tempered customer.
2. We should always __________ the customer for calling & complaining.
Options:
A .  Passive, impatient, slap
B .  Patient, active, thank
C .  Impatient, passive, thank
D .  Passive, active, thank
Answer: Option B

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