Answer: Option C. -> long-term focused and composed of organisational strategy, including strategy formulation and implementation
To address the challenges and opportunities they face organisations engage in a process of strategic management. Strategic management is long-term focused and composed of organisational strategy, including strategy formulation and implementation. Strategic human resource management is the practice of attracting, developing, rewarding, and retaining employees for the benefit of both the employees as individuals and the organization as a whole.

Answer: Option C. -> improve ways to address an identified set of customer needs
E-operations cover Web based initiatives that improve ways to address an identified set of customer needs. Through e-HRM, the main activities that could be performed online are Recruitment, Selection, Training, Performance Management, Compensation.