Sail E0 Webinar
Question
What is the sequence of steps for the service recovery process?
Options:
A .  Anticipating customer needs, acknowledging their feelings, Apologising and Owning the responsibility, Offering alternatives, making amends
B .  Acknowledging their feelings, Apologising and Owning the responsibility , making amends, anticipating customer needs, offering alternatives
C .  Acknowledging their feelings, Apologising and owning the responsibility, offering alternatives, making amends, anticipating customer needs
D .  Acknowledging their feelings, offering alternatives, Apologising and owning the responsibility, making amends, anticipating customer needs
Answer: Option C
Submit Your Solution Below and Earn Points !
Next Question

Submit Solution

Your email address will not be published. Required fields are marked *

More Questions on This Topic :


Latest Videos
Chapter 1 - GLOBAL STEEL SCENARIO & INDIAN STEEL INDUSTRY Part 1 : (13-04-2024) INDUSTRY AND COMPANY AWARENESS (ICA)
Direction Sense Test Part 1 Reasoning (Hindi)
Chapter 1 - RMHP / OHP / OB & BP Part 1 : (14-02-2024) GPOE
Cube & Cuboid Part 1 Reasoning (Hindi)
Data Interpretation (DI) Basic Concept Reasoning (Hindi)
Counting Figures Part 1 Counting Of Straight Lines Reasoning (Hindi)
Sail E0 free webinar Webinars
Real Numbers Part 7 Class 10 Maths
Real Numbers Part 1 Class 10 Maths
Polynomials Part 1 Class 10 Maths

Latest Test Papers

Chapter 3.1 : Overview of Finance & Accounts Department Chapter 3 : Finance & Accounts SAIL E0 - GFM 2024
Chapter 2.1 : Overview Chapter 2 : Materials Management SAIL E0 - GFM 2024
Chapter 1.1 : Personnel Functions- An overview Chapter 1 : Personnel Management SAIL E0 - GFM 2024
GPOE / GPA Combined 1 Free CBT Mock Test SAIL E0 2024
CBT Mixed Test 1 GPOE/GPA SAIL E0 2024