Question
TQM is a people-focused management system that aims at a continual increase in customer satisfaction at a continually lower cost. TQM is a total system approach (not a separate area or program), and an integral part of a high-level strategy. It works horizontally across functions and departments, involving all employees, top to bottom, and exceeds backward and forward to include the supply chain and the customer chain. Which organization had given this definition of TQM?
Answer: Option A
Answer: (a).Total Quality Forum of USA
Was this answer helpful ?
Answer: (a).Total Quality Forum of USA
Was this answer helpful ?
Submit Solution