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Question
The services a customer expects are called the ______service package.
Options:
A .  Expected
B .  Augmented
C .  Primary
D .  Secondary
E .  Perceived
Answer: Option C
The services a customer expects are called the primary service package. This is a bundle of services that are sold together as a unit by a company. For example, a cleaning company might sell a basic service package that includes a weekly cleaning for a month.

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