The expression of dissatisfaction with a product/service, either orally or in wr

Sail E0 Webinar

Question

The expression of dissatisfaction with a product/service, either orally or in writing, from an internal customer or external customer is called _______

Options:

A . customer needs

B . customer delight

C . customer expectations

D . customer complaints

Answer: Option D
Answer: (d).customer complaints

Was this answer helpful ?

Next Question

Submit Solution

More Questions on This Topic :

Question 1. The customer needs that bring with them pleasant surprises and customer delight are called ________________....

Question 2. The customer needs that keep a company in the market are called ___________....

Question 3. Market research, focus groups, Surveys, Clinics, Interviews, and Contextual Enquiry are techniques to gather information....Contextual Enquiry are techniques to gather information about Performance Needs.

Question 4. Which of the following is not a tool used to collect customer complaints?....

Question 5. _________ is the set of activities performed by an organization used to satisfy the customer and their needs.....

Question 6. Which of the following is not an element of customer service?....

Question 7. According to Teboul’s model of customer satisfaction, identify the regions shaded in red, green and yellow respectivel....identify the regions shaded in red, green and yellow respectively.

Question 8. ________ defines activities which occur within an organization that ensures a customer is not only satisfied but also re....ensures a customer is not only satisfied but also retained.

Question 9. Company X, Company Y, and Company Z are mobile manufacturers. They have been in the market for 10 years. Company X has t....their customers respectively. Which company will have the highest reputation?

Question 10. Rahul had booked a room in a 5-star hotel. After he checked in at his hotel room he was angry on finding that his bed sh....was filthy. Which dimension of ‘service quality’ was poorly reflected?

Chapter 1 - GLOBAL STEEL SCENARIO & INDIAN STEEL INDUSTRY Part 1 : (13-04-2024) INDUSTRY AND COMPANY AWARENESS (ICA)

Direction Sense Test Part 1 Reasoning (Hindi)

Chapter 1 - RMHP / OHP / OB & BP Part 1 : (14-02-2024) GPOE

Cube & Cuboid Part 1 Reasoning (Hindi)

Data Interpretation (DI) Basic Concept Reasoning (Hindi)

Counting Figures Part 1 Counting Of Straight Lines Reasoning (Hindi)

Sail E0 free webinar Webinars

Real Numbers Part 7 Class 10 Maths

Real Numbers Part 1 Class 10 Maths

Polynomials Part 1 Class 10 Maths

Chapter 3.1 : Overview of Finance & Accounts Department Chapter 3 : Finance & Accounts SAIL E0 - GFM 2024

Chapter 2.1 : Overview Chapter 2 : Materials Management SAIL E0 - GFM 2024

Chapter 1.1 : Personnel Functions- An overview Chapter 1 : Personnel Management SAIL E0 - GFM 2024

GPOE / GPA Combined 1 Free CBT Mock Test SAIL E0 2024

CBT Mixed Test 1 GPOE/GPA SAIL E0 2024