The customer needs that bring with them pleasant surprises and customer delight

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Question

The customer needs that bring with them pleasant surprises and customer delight are called ________________

Options:

A . Performance Needs

B . Basic Needs

C . Excitement Needs

D . Excess Needs

Answer: Option C
Answer: (c).Excitement Needs

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More Questions on This Topic :

Question 1. The customer needs that keep a company in the market are called ___________....

Question 2. Market research, focus groups, Surveys, Clinics, Interviews, and Contextual Enquiry are techniques to gather information....Contextual Enquiry are techniques to gather information about Performance Needs.

Question 3. Which of the following is not a tool used to collect customer complaints?....

Question 4. _________ is the set of activities performed by an organization used to satisfy the customer and their needs.....

Question 5. Which of the following is not an element of customer service?....

Question 6. According to Teboul’s model of customer satisfaction, identify the regions shaded in red, green and yellow respectivel....identify the regions shaded in red, green and yellow respectively.

Question 7. ________ defines activities which occur within an organization that ensures a customer is not only satisfied but also re....ensures a customer is not only satisfied but also retained.

Question 8. Company X, Company Y, and Company Z are mobile manufacturers. They have been in the market for 10 years. Company X has t....their customers respectively. Which company will have the highest reputation?

Question 9. Rahul had booked a room in a 5-star hotel. After he checked in at his hotel room he was angry on finding that his bed sh....was filthy. Which dimension of ‘service quality’ was poorly reflected?

Question 10. Manish had purchased a ticket from a famous airline for his upcoming business meeting in London. He had injured his left....facility. Which dimension of ‘service quality’ was strongly promoted here?

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